Delivery & Returns

Delivery

Orders that exceed the value of £200 (UK Only) will be eligible for free standard delivery.

If products are out of stock when ordered we will contact you with an estimated delivery date.

Returns

14 Day Return Policy Upon receipt of your delivery, we offer a 14 day return policy. All you have to do is email us at sales@kais-ohlins.co.uk or complete the returns form. If you cancel your order after it has been dispatched, you must return the goods to us at your expense.

Cancellation and Returns after dispatch

If you refuse delivery from our carrier, you will be responsible for the return charge of these goods and their condition in transit. If you cancel within the 14 day period, you must ensure that all goods returned to us are packaged adequately to protect against damage. If you fail to return the goods, or you request an uplift, we will collect them. We will charge you the full cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, OR you have assembled a product which cannot then be returned in its original condition, we will charge you for the reduction in value.

Faulty items

In the unlikely event that your product is faulty, you must notify our customer service department within 48hrs of receipt by e-mail to sales@kais-ohlins.co.uk. We will, initially, arrange for replacement parts to be sent out to you. If we feel that this is inappropriate, we will arrange a collection & inspect the faulty items. If we find the goods faulty we will arrange a replacement or a full refund.
 
Free Shipping For online web Orders
Kais-Ohlins offer FREE shipping on all web orders to UK Mainland over £200. 
 
Customer Support
With a history in suspension dating back to the late 70’s you can be assured that your ride is in safe hands with us. KAIS are an official UK OHLINS distributor and service centre.
 
Customer Satisfaction
We aren't happy unless our customers are , any problems we're always happy to help, just call us on
+44 (0) 1942 896366.